Cancelling a Request

• Logon to ILLiad using your username and password.
• Under Review Requests click the "Active Requests" button.
• Select the request that you wish to cancel by pressing the appropriate transaction number button at the left of the page. You will then see detailed information about that request.
• Press the "Cancel Request" button in the top right hand corner of the page. This will automatically cancel the request.
• The Main Menu will then reappear displaying a message confirming the cancellation of your request.
• You can resubmit cancelled requests from the "View/Resubmit Cancelled Requests" button.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Changing a Password

• Logon to the ILLiad system using your current username and password ("ill" if your password has been reset by an Interlibrary Loan staff member).
• Once logged on, the Main Menu will appear. Scroll down the page and select the button "Change Password".
• Enter your current password ("ill" if your password has been reset by an Interlibrary Loan staff member) and your new password.
• Press the button "Submit Information".
• The Main Menu will then reappear displaying a message confirming that your password has been successfully changed.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Remember: Passwords are case sensitive.

Changing Your User Information

You can change the following information by choosing "Change User Information":

• Name
• Social Security Number/ ID Number
• Preferred Notification Method
• E-Mail Address
• Phone Number
• Preferred Article Delivery Method
• Preferred Electronic Delivery if Possible
• Campus Mailing Address
• Campus Mail Code
• Customer Status
• Department
• Authorized Users (Other people who can pick up your materials)

To save changes, click the "Submit Information" button at the bottom of the page.

Editing a Request

• Logon to ILLiad using your username and password.
• Press the button "Active Requests" to display your active requests.
• Select the request you wish to edit by pressing the appropriate transaction number button at the left of the page. You will then see detailed information about that request.
• Press the button "Edit Request" at the top right hand corner of the page to open a request form. To edit the request, enter the additional information in the appropriate fields.
• Press the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Note:  The request can be edited as long as the status of the request has not passed the status  of "Request Sent" (this can be determined by checking the status of the item at the bottom of the page. See ILLiad Processes Flowchart.

Electronic Delivery

We can deliver electronically articles that are sent to us in an electronic format. We post these articles on your ILLiad account. From there you can access these articles for 30 days.

How to sign up for electronic delivery.

• Logon to ILLiad using your username and password.
• Press the button " Change Personal Information" towards the bottom of the page.
• Answer "Yes" to the question "Preferred Electronic Delivery if Possible(via web through ILLiad?)."
• Press the "Submit Information" button at the bottom of the page to save your changes.
• When you are finished using ILLiad, Please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

How to view/print electronically delivered articles.

• Logon to ILLiad using your username and password.
• Press the "Electronic Delivery" button. This will display all the requests that you have available via electronic delivery.
• Select the request you wish to view/print by pressing the appropriate transaction number button at the left of the page.
• Read or print the article.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

How to save electronically delivered articles.

• Logon on the ILLiad using your username and password.
• Press the "Electronic Delivery" button. This will display all the requests that you have available via electronic delivery.
• Find the request you want to save. Right click on the transaction number button of the request.
• Choose "Save Target As."
• Specify where you want the articles saved.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

First Time Users

• First time users must enter their customer information before they can logon to ILLiad.
• From the ILLiad Request System page select the "First Time Users!" link to take you to a registration page for first time users. (If you have already used ILLiad, please do not logon as a First Time User again. ILL staff can reset your password or remind you of your username.)
• Press the button "First Time Users Click Here" at the bottom of the page.
• A New User Registration Form will appear. Enter as much information as possible. Fill out the required fields (these are in red)!
• If you want someone else to be authorized to pick up your Interlibrary Loan material, make sure you put the appropriate information in the Authorized Users field.
• Choose a username. We suggest the use of your PID, not your entire email address (i.e."jdoe", not "jdoe@vt.edu"). We recommend that you not use your social security number as a username.
• Choose a password. Make it something you can remember. Please remember your password is case sensitive.
• After entering your user information press the button "Submit Information" at the bottom of the page.
• If an error has been made, an error message will appear at the top of the page. If necessary, fix the needed fields and "Submit Information" again.
• Your Main Menu will then appear.
• You should now be able to use ILLiad.When you next logon you will need to enter only your username and password ILLiad. Please remember that your password is case sensitive.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Renewing an Item

• Logon to ILLiad using your username and password.
• Press the button "Checked Out Items" to display everything checked out to your username.
• Select the item that you wish to renew by pressing the appropriate transaction number button to the left. You will then see detailed information about that request.
• Check to see if renewals are allowed (there is a question towards the bottom of the page "Renewals Allowed?"). If renewals are allowed, press the button "Request Renewal" at the top right hand corner of the screen. If renewals are not allowed, please return the book as soon as possible to prevent receiving overdue letters.
• After renewing a request, you will be notified that "This item has been renewed for another 2 weeks. There can be no further renewals."
• Once the item has been renewed the duedate will automatically reflect the two week renewal and the "Renewals Allowed?" answer will change to "no".
• Click "Return to the List" to view/renew other items checked out to your username. You may also choose to "Exit to the Main Menu".
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Requesting a Book (Loan)

• Logon using your username and password. The Main Menu for ILLiad will open.
• Press the button "Request a Book" to open a request form.
• Enter as much information about the item you are requesting as possible. Required fields include: Author/Editors and Title. The more information given, especially the ISBN or OCLC number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the button "Submit Request". If you have made a mistake, simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Please remember to submit a request for each item (loan).

Requesting a Photocopy (Article)

• Logon using your username and password. The Main Menu for ILLiad will open.
• Press the button "Request a Photocopy" to open a request form.
• Enter as much information about the item you are requesting as possible. Required fields include: Title (of the journal), Inclusive Pages (of the article), and the Article Title. The more information given, especially the ISBN, ISSN or OCLC number, the faster the searching process will be for the Interlibrary Loan staff.
• If you have additional information, enter that information in the notes field.
• After entering all the information, press the button "Submit Request" . If you have made a mistake simply edit the field in question. If you have already submitted the request see Editing a Request.
• The Main Menu will then reappear.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Please remember to submit a request for each item (article).

View/Modify Active Requests

• Logon to ILLiad using your username and password.
• Press the button "Active Requests" . Select the appropriate transactions number button for the request to display a detailed information page.
• From here you may edit the request by changing information or providing additional information. See Editing a Request.
• You may also check the status of a request by selecting the appropriate transaction number button and scrolling to the bottom of the page. To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses.
• "Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View/Download Electronically Received Articles

• Requests received electronically are posted here for you to view and download.
• Requests stay here for a month from when the article is received.
• To sign up for this feature go to change user information. Then change the answer to the question "Preferred Electronic Delivery if Possible?" to yes. You will then be able to view electronically received articles through your ILLiad account.

View/Renew Checked Out Items

• Logon to ILLiad using your username and password.
• Press the button "Checked Out Items" to view all the requests checked out to your username.
• Select the appropriate transaction number button for the request you wish to view/renew. You will then see detailed information about that request.
• You can check the due date or see if renewals are allowed (see the "Renewals Allowed?" question).
• To place a renewal request see Renewing an Item.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View Request History

• Logon to ILLiad using your username and password.
• Press the button "Request History" to view all the requests that have been completed (photocopies that have been received and loans that have been returned) using ILLiad.
• Select the appropriate transaction number button for the request you want to view. You will then see detailed information about that request.
• This function helps you avoid submitting duplicate requests. It also gives you a list of all the items you have obtained through ILLiad.
• Return to the Main Menu" for further transactions.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

View/Resubmit Cancelled Requests

• Logon to ILLiad using your username and password.
• Press the button "Cancelled Requests" to view all the requests that have been cancelled.
• Select the appropriate transaction number button for the request you wish to view/resubmit. You will then see detailed information about that request providing the reason for cancellation.
• You can resubmit the cancelled request by selecting the button "Resubmit Request" at the top right-hand corner of the screen. (You should only resubmit the request if you have more information about the item, were asked to retry within a certain time frame, or have had a search done through circulation on an item we own and it has been declared missing.)
• A request form will open with the request's previous information. Edit what is necessary, then click the button "Submit Request" at the bottom of the page.
• The Main Menu will then reappear displaying a message confirming that your request has been updated successfully.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Why can I not logon?

There are several reasons you could be having trouble logging on to the ILLiad Request System.

• If you have entered an incorrect username or password. Passwords are case sensitive. Check the caps lock - did you have the caps lock on when you registered to use the ILLiad Request System?
• Have you forgotten your username or password? If you can not remember your username or password please call the Interlibrary Loan office (231-6344). Interlibrary Loan staff members can tell you your username or reset your password. Please do not re-register as a first time user.
• If you have pressed the button "Logon to ILLiad" more than once. This slows the system down. Please do not press any button more than once.

Where are my requests? I can not find them.

There are several different places your requests may be:

• Active Requests -- Use this button to view, edit, or cancel those requests that are still in process.
• Checked Out Items -- Use this button to view or renew item checked out to your username.
• Request History -- Use this button to see all your completed requests. Completed requests are photocopies you have already received and loans you have returned.
• Cancelled Requests -- Use this button to view or resubmit any request that has been cancelled either by Interlibrary Loan staff or you.
• If you have trouble locating a request please contact the Interlibrary Loan office at 231-6344.

How do I check the status of a request?

To check the status of a request follow this procedure:

• To check the status of a request, logon to ILLiad using your username and password.
• Press the "Active Requests" button to view all the requests still in process on ILLiad.
• Select the appropriate transaction number button for the request you wish to check the status for. You will then see detailed information.
• Scroll to the bottom of the page.
• To see an explanation of ILLiad statuses see Explanation of ILLiad Statuses.
• When you are finished using ILLiad, please exit by pressing the button labeled "Exit ILLiad System" at the top of the Main Menu.

Should I request a book (loan) or a photocopy (article)?

These are the basic steps to decide if you need to request a book or a photocopy.

• You should use the "Request a Photocopy" button when the item you want is an article within a journal, a paper within a conference proceeding, or a single chapter within an anthology or collected work. Photocopies become your property and do not have to be returned.
• You should use the "Request a Book" button to request the loan of an entire work. Examples include books, entire conference proceedings, and loans of microfilm reels and microfiche. Note that periodicals are usually not available as loans from other libraries. If you need articles from a periodical, you need to submit an article request for each article you need from a periodical.